RETURNS & EXCHANGES
We have extended our returns policy to 60 days in recognition of the fact that some customers may find it harder to return their goods.
Please note returns, refunds and exchanges may take up to 3 weeks to process.
RETURN IN STORE
FRAGRANCE RETURNS (UK ONLY)
FACE MASKS RETURNS
For health and hygiene reasons we are unable to exchange or refund face masks unless they are faulty.
SWIMWEAR AND UNDERWEAR RETURNS
To return swimwear and underwear it must be unused with complete original packaging.
HANDBAG RETURNS
To return your handbag please wrap carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.
CANCELLATION
Alternatively, if you are a UK or European customer, you may cancel your order and return any item to us in accordance with the Consumer Contracts Regulations 2013. Please see our Terms and Conditions for further details.
As our UK stores reopen we have extended our return time period for store purchases made prior to lockdown until the end of April 2021.
We have extended our refund policy to 60 days in recognition of the fact that some customers may find it harder to return their goods.
REFUNDS:
EXCHANGES:
CONCESSIONS AND PHYSICAL OUTLET STORES:
Your statutory rights are not affected.
We have extended our refund policy to 60 days in recognition of the fact that some customers may find it harder to return their goods. Please note returns, refunds and exchanges may take up to 3 weeks to process.
Return your online order to our Distribution Centre within 60 days of receiving your order for a full refund. Exchange or receive a gift card within 60 days. Exchange for different colour or size of the same style.
For security reasons we are unable to accept hand-carried returns to our distribution centre.
RETURNS ADDRESS:
AllSaints Website Returns, Unit 6, New Hythe Business Park, Bellingham Way, Larkfield, Aylesford, ME20 6SQ, United Kingdom
RETURN TO DISTRIBUTION CENTRE:
UK RETURNS:
EUROPEAN & INTERNATIONAL RETURNS:
RETURN TO STORE:
Please ensure you package your footwear carefully in the original shoe box to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product.
For health and hygiene reasons we are unable to exchange or refund face masks unless they are faulty.
To return jewellery items (excluding pierced earrings) they must be unused and returned in resalable condition.
For health and hygiene reasons we are unable to exchange or refund pierced earrings unless they are faulty.
UK ORDERS:
EUROPE AND INTERNATIONAL ORDERS:
DELIVERY COSTS REFUND:
ORDERS DELIVERED WITHIN THE EU:
If your order has been sent to a destination within the EU, all sales taxes will be refunded.
ORDERS DELIVERED OUTSIDE THE EU (OTHER THAN AUSTRALIA):
If your order has been sent to a destination outside the EU, customs duties and sales taxes are non-refundable through AllSaints.
However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
ORDERS DELIVERED TO AUSTRALIA:
From 1 July 2018, if your order has been sent to Australia and you have paid AUD $1,000 or less for your basket, all sales taxes will be refunded.
If your order has been sent to Australia and you have paid more than AUD $1,000 for your basket, customs duties and sales taxes are non-refundable through AllSaints. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to cancel it.
Email us at ask@allsaints.com with your name and order number and we’ll take it from there.
For further details on how to cancel your order and return an item to us in accordance with the consumer contracts regulations 2013, please see clause 8 of our Terms and Conditions for further details.
For delivery information, please see the full Delivery section here.
You can also find our full FAQs section here.