DELIVERY

Free Delivery on all European orders over €150.

Delivery to over 220 global destinations & premium shipping options available in the UK.



€9.95 or free for orders over €150.

  • Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
  • Orders will arrive within 5-7 working days, outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.
  • We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.
  • Prices are exclusive of all taxes and duties. UK VAT is not charged.


  • €24.95 or free for orders over €300.

  • Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
  • Orders will arrive within 7-14 working days, outlying areas may take longer.
  • We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.
  • Prices are exclusive of all taxes and duties. UK VAT is not charged.
  • We deliver to PO Boxes in the following countries: Saudi Arabia, Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.
  • Please note for orders delivered to Belarus, we can, deliver to Minsk airport only.


  • DHL ON DEMAND:

    AllSaints now offers On Demand Delivery (ODD) via our shipping partner, DHL for International delivery destinations. The service allows you to have complete control over your shipment while it is on its way to you, giving you the option to make changes online based on your individual requirements.

    DHL ON DEMAND DELIVERY offers the following free delivery options:

  • Deliver my package on Another Day: Scheduled delivery.
  • Deliver my package to Another Address: Alternate Delivery to work or family.
  • Deliver my Package at a Safe Place: Authorise Shipment Release.
  • Deliver my package with Neighbour: Leave with neighbour, reception or guard.
  • Deliver my package at a DHL Service Point: Hold for Collection.
  • Request my Hold My Package: Vacation hold safekeeping up to 30 days.
  • Advanced Duty Collection: Pre pay your custom charges prior to delivery.
  • Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched. Simply follow the link provided and choose from a range of options including:

  • Rescheduling your delivery for a nominated day
  • Placing your shipment on hold if you are away from home
  • Arranging to collect your order from a DHL service point


  • AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.


  • GULF COOPERATION COUNCIL COUNTRIES

    DHL carry our deliveries to Gulf Cooperation Council destinations, you'll receive a tracking number once your order leaves our distribution centre for use on the DHL website.

    DHL deliver to PO Box addresses in the Gulf Cooperation Council countries. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.

    A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:

  • Saudi Arabia - Saudi National ID or valid resident permit (Iqama)
  • Bahrain - Civil Population Registration (CPR or ID Card)
  • Qatar - Qatar Identification Number (QID)


  • CHINA

    In line with the required customs clearance procedure you will be charged VAT, DUTY and a Brokerage Fee. These charges vary across each gateway and VAT/DUTY are calculated based on the type of goods and value of goods and cost of transportation.

    Please note smaller orders of lesser value may incur lower VAT and DUTY charges. Business to customer (B2C) orders over £100/$147 needs to be received via brokerage agency and are subject to formal customs clearance fees. DHL will undertake all customs clearance procedures on behalf of the customer and facilitate appointing an export broker. As the importer of record you may need to provide identification and order details to DHL in order to receive your order.



    TAIWAN

    From 06 May 2019 Taiwan custom authorities will now ask individual consignees to provide a Power of Attorney (POA) for shipments that are valued below TWD $50,000 / USD $1,613.

    Consignees are advised to use the "Real Name Authentication Platform" to register and send an electronic POA. Customs will accept a hard copy of the POA provided it is faxed to Customs when requested. It is important that this guidance is followed within 7 days or the shipments will be returned to their origin.



    RUSSIA

    The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

    We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information please contact your local customs office. Our shipping partner will contact you via SMS message or email and ask you to provide necessary documentation.

  • A copy of your passport
  • A passenger declaration - please collect from your local customs office
  • A copy of your order confirmation
  • A power of attorney signed by the importer electronically on the web-portal
  • A copy of proof of payment - i.e. a bank statement
  • The original importers guarantee letter.


  • AMERICAS

    For shipments to America from our UK or EU websites, please note that we ship on a DDU basis. In line with the increase in Duty Free Allowance, orders under the new $800 threshold will not be subject to tax and customs. Orders to Canada will be subject to relevant tax and custom fees for orders over $CAD20. Contact your local customs office for further details.
    To ship to South America please visit us.allsaints.com where you can take advantage of regional shipping options and pay in USD($).


    TURKEY

    No duty will be charged for orders under €75. Our courier will contact you for this information once your order arrives in Turkey.

    Please note there are shipping restrictions on furs. Contact your local customs office for further details. High value parcels may be delayed for additional checks at customs. For orders over €75, you will be asked to provide one of the below:

  • TR ID number (if you are a Turkish citizen)
  • VAT number (for deliveries to a company address)
  • Passport number (non-residents)


  • €4.95 or free for orders over €150 and Amazon Prime members.

  • Monday to Friday service delivered between 8am and 8pm excluding weekends and bank holidays.
  • Orders placed before 5pm Monday to Thursday will be delivered next business day.
  • Orders placed between 5pm on Thursday and 3pm Saturday will be delivered on Monday.
  • Orders placed after 3pm Saturday will be delivered on Tuesday.



  • €3.95 or free for orders over €150.

  • Monday to Friday service delivered between 8am and 8pm excluding weekends and bank holidays.
  • Orders delivered within 5-7 working days, outlying areas may take longer.
  • All orders on a standard service are delivered by DPD.
  • Orders to Channel Islands: UK VAT will not be charged, however our global selling price will remain the same. To return your order, you can create a free trackable freepost label through Royal Mail’s Online Returns Portal.


  • €9.95 for all orders.

  • Delivery between 8am-5pm, excluding public holidays.
  • Order up until 5pm Friday for our Saturday delivery service for UK and Northern Ireland.
  • Orders placed after 5pm Friday will be delivered the following Saturday.
  • DPD will deliver orders placed up until 5pm on Friday for our Saturday service.



  • €9.95 for all orders.

  • Delivery between 8am-5pm, excluding public holidays.
  • Orders placed before 3pm on Saturday will be delivered on Sunday.
  • Orders placed after 3pm on Saturday will be delivered the following Sunday.


  • DELIVERY TO PO BOX:

    DHL deliver to PO Boxes in the following countries: Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.


    DELIVERY TO BFPO:

    DPD will ship BFPO orders to RAF Northolt for distribution within the internal network which may be subject to delays. Please be sure to include your full name and personnel information at checkout.


    UK ORDERS:

    For your security DPD do not currently deliver to PO Boxes, Amazon Lockers, or Packstations. Please click to download YourDPD App in order to set your own personal delivery preferences.


    INTERNATIONAL ORDERS:

    You’ll receive an SMS and email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options.



    In order to offer a premium courier service DPD will ship all UK orders and multiple shipping partners will ship to European and international destinations. Exclusions apply.


    Please find our delivery services below:

  • UK Next Business Day
  • UK Saturday including
  • UK Sunday
  • UK Standard
  • Europe & International


  • TRACKING YOUR ORDER:

    Once your order has been dispatched, we’ll email you a tracking number so you can follow your order.

    UK ORDERS:

    Please click to download YourDPD App in order to set your own personal delivery preferences. DPD provide a 1 hour time slot for estimated arrival by SMS and email. You’ll be able to select other ‘in flight’ options for your convenience.

    Contact free delivery is now standard process for all UK domestic deliveries and includes photo capture proof of delivery. Customers will not be asked to sign for their parcels and the DPD drivers will take a photo of the parcel as proof of delivery.


    INTERNATIONAL ORDERS:

    You’ll receive an SMS and email notification after your order has been dispatched, follow the link provided and choose from a range of flexible delivery options. Ensure you enter your mobile number at checkout to receive an SMS.

    DHL ON DEMAND DELIVERY offers the following free delivery options:

  • Deliver my package on Another Day: Scheduled delivery.
  • Deliver my package to Another Address: Alternate Delivery to work or family.
  • Deliver my Package at a Safe Place: Authorise Shipment Release.
  • Deliver my package with Neighbour: Leave with neighbour, reception or guard.
  • Deliver my package at a DHL Service Point: Hold for Collection.
  • Request my Hold My Package: Vacation hold safekeeping up to 30 days.
  • Advanced Duty Collection: Pre pay your custom charges prior to delivery.


  • Our shipping partners will leave a card so you know which neighbour your parcel has been delivered to. We’re currently unable to ship to collections points such as Amazon lockers and Collect Plus.


    FOR DELIVERIES WITHIN THE EU:

    We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the goods in your order.


    DELIVERIES OUTSIDE THE EU (including the Channel Islands, excluding Australia):

    We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order. UK VAT will not be charged for international orders.

    These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.


    DELIVERIES TO AUSTRALIA

    From 1 July 2018, Australian Goods and Services Tax will be included in the product price for all transactions where you pay AUD $1,000 or less for your basket.

    For deliveries to Australia over the value of AUD $1,000, we operate on a DDU (Delivered Duty Unpaid) basis. This means that:

  • Product prices for such destinations are exclusive of all taxes and duties, including UK VAT;
  • You will be responsible for payment of any customs clearance expenses, import duties, sales taxes, brokerage fees and any other similar charges or fees imposed by the customs authorities of the destination country. Payment of these will be necessary in order to release your Items from customs on arrival. Please note that we have no control over these charges and cannot predict their amount or offer a refund in the event that you are unable or unwilling to pay these charges;
  • You are responsible for providing any information required by the customs authorities of the destination country to ensure the Goods are cleared. We recommend you contact the customs authorities of the destination country to determine a landed cost price for the Items prior to placing an order and what information will be required to obtain release of the Items from customs.

  • DELIVERIES TO TAIWAN

    From 06 May 2019 Taiwan custom authorities will now ask individual consignees to provide a Power of Attorney (POA) for shipments that are valued below TWD $50,000 / USD $1,613.

    Consignees are advised to use the "Real Name Authentication Platform" to register and send an electronic POA. Customs will accept a hard copy of the POA provided it is faxed to Customs when requested. It is important that this guidance is followed within 7 days or the shipments will be returned to their origin.


    TAX FREE SHOPPING:

    Tax Free Shopping is only available on purchases made in standalone AllSaints stores in the UK and EU, please ask in store for details. Indirect taxes (including VAT) charged on online purchases cannot be refunded.


    Once you enter your shipping address at checkout, we will present the delivery services available to you based on your location.


    EXCLUSIONS

    UK NEXT BUSINESS DAY, SATURDAY & SUNDAY SERVICES:

    Delivery to these post codes may take 2-4 business days. AB31 - AB35, AB36 - AB38, AB41 - AB54, AB55 - AB56, BT1-94 (Sunday service), FK17 - FK21, G83-G84, GY9, HS1 - HS9, IM, IV, JE, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20, PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99, TR21-25, ZE, BFPO.



    STORE SOURCED ITEMS:

    Store sourced Items will be delivered separately within 3-5 working days, including Amazon and Amazon Prime orders. Please allow an additional 4 days for international delivery. You will be advised if an item is coming from a store during the checkout process.

    Orders with multiple items may be dispatched from both our distribution centre and an AllSaints store. You will receive a separate dispatch confirmation email and tracking number for each shipment.

    Delivery from our distribution centre will be under the service you selected.



    RESTRICTIONS

    DELIVERY TO RUSSIA:

    UPS are able to ship to the following locations in Russia only. Any locations not listed are undeliverable by UPS.

    Moscow (including postcodes 140000-144012 in Moscow Oblast), Nizhniy Novgorod (including Nizhegorodskaya Oblast), Krasnodar (including Krsnodar Oblast), Novorossiysk, Sochi, Stavropol (including Stavropol Oblast), St. Petersburg (including Leningrad oblast), Khabarovsk (including Khabarovsk Oblast), Blagoveschensk and Vladivostok.

    Arkhangelsk, Astrakhan, Belgorod, Bryansk, Chelyabinsk, Chita, Irkutsk, Ivanovo, Izhevsk, Kaluga, Kazan, Kemerovo, Kostroma, Krasnoyarsk, Lipetsk, Murmansk, Naberezhyne Chelny, Novgorod, Novokuznetsk, Novosibirsk, Novy Urengoy, Omsk, Orel, Orenburg, Perm, Pskov, Pyatigorsk, Rostov-on-Don, Ryazan, Samara, Saratov, Smolensk, Surgut, Tambov, Togliatti, Tuapse, Tula, Tver, Tyumen, Ufa, Ulyanovsk, Vladimir, Volgograd, Voronezh, Vyborg, Yaroslavl and Yekaterinburg.


    SHIPPING TO SOUTH AMERICA:

    We ship to South America from the US only, therefore we recommend you place order from our US site www.us.allsaints.com. Please click here for more information.


    EXOTIC SKINS:

    Due to international trading agreements and regulations AllSaints must adhere to specific shipping restrictions. We are unable to ship exotic skins outside the EU. In addition, we are required by EU regulation to obtain a CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) permit before items made from exotic skins can be shipped. This may cause a delay in processing your order. For further information, please contact Customer Experience.


    FRAGRANCES:

    Due to shipping restrictions we are unable to ship orders containing AllSaints fragrance by air transportation. International, Canadian and some Next Day destinations will be excluded. Please select a UK or US domestic address or remove fragrance from your basket.


    SHIPPING FOOTWEAR TO MEXICO:

    If your order contains footwear, you must hire a licensed broker to clear customs.


    DHL RESTRICTIONS:

    DHL are unable to ship to the following locations: Ascension, Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard & Mcdonald Islands, Johnston Island, Midway Island, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan Da Cunha, Wake Island, Western Sahara.


    DELIVERY TO PO BOX:

    DHL deliver to PO Boxes in the following countries only: Bahrain, Iran, Iraq, Jordan, Kuwait, Oman, Qatar, United Arab Emirates. It is essential for successful delivery that a valid contact name and consignee telephone number is provided.


    DELIVERY TO BELARUS:

    Please note for orders delivered to Belarus, we can, deliver to Minsk airport only.



    For returns information, please see the full Returns & Exchanges section here.

    You can also find our full FAQs section here.